Privacy Policy

This Privacy Policy explains how Blackaha and its related websites, subdomains, applications, products, and services that we operate or control (collectively, the “Services”) collect, use, disclose, store, and protect your personal information when you access or use the Services.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Scope

This Privacy Policy applies to:

  • The main website and all subdomains within the Blackaha ecosystem.
  • Contact forms, registration pages, trial pages, user accounts, dashboards, and support channels.
  • Data collection and processing activities arising from the use of the Services on web, mobile, or other related platforms.

This Privacy Policy does not apply to third-party websites or services that Blackaha does not own or control.

2. Information We Collect

Blackaha may collect the following categories of information:

2.1 Information you provide directly

  • Full name.
  • Email address.
  • Phone number.
  • Company, organization, or store name.
  • Job title.
  • Billing or payment information.
  • Content you submit through forms, email, chat, or support requests.
  • Any other information you voluntarily provide when registering, using, or contacting us.

2.2 Information collected automatically

  • IP address.
  • Device type, operating system, and browser type.
  • Language, time zone, and region of access.
  • Access logs, time of visit, and pages viewed.
  • User interactions with the Services.
  • Technical data used for operation, security, and analytics.

2.3 Information from third parties

We may receive information from:

  • Payment providers.
  • Analytics and measurement tools.
  • Integration partners.
  • Third-party authentication or sign-in platforms.
  • Other lawful sources relevant to providing the Services.

3. How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain the Services.
  • Create and manage user accounts.
  • Authenticate users and secure the platform.
  • Process payments, invoices, and related transactions.
  • Provide technical support and customer service.
  • Send important notices about accounts, security, service changes, or policy updates.
  • Improve performance, features, and user experience.
  • Analyze trends, measure effectiveness, and develop products.
  • Detect, prevent, and address fraud, abuse, or violations.
  • Comply with legal obligations, regulations, lawful requests, and enforce agreements.

Depending on the circumstances, we may process your personal data on one or more of the following bases:

  • Performance of a contract or steps taken at your request before entering into a contract.
  • Your consent, where required by law.
  • Our legitimate interests, including operating, securing, improving the Services, and preventing fraud.
  • Compliance with legal obligations.

5. Cookies and Similar Technologies

Blackaha may use cookies, pixels, local storage, SDKs, and similar technologies to:

  • Remember your preferences.
  • Keep you signed in.
  • Personalize your experience.
  • Analyze traffic and performance.
  • Support marketing and conversion measurement.

You may disable certain cookies through your browser settings. However, some features of the Services may not function properly if cookies are disabled.

6. How We Share Information

We do not sell your personal information. We may share information only when necessary in the following situations:

  • With service providers that help us operate the Services, including hosting, security, analytics, email delivery, payments, and customer support.
  • With integration partners or third parties when you choose to connect, authorize, or request such integration.
  • To comply with applicable law, legal process, or valid requests from public authorities.
  • To protect the rights, property, or safety of Blackaha, our users, or others.
  • In connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction, provided the recipient agrees to appropriate confidentiality obligations.

We may also share aggregated or de-identified data that does not reasonably identify you.

7. Data Security

Blackaha uses reasonable technical, organizational, and administrative measures to protect personal data from unauthorized access, loss, alteration, disclosure, or destruction. These measures may include:

  • Encryption in transit.
  • Access controls.
  • Authentication and authorization.
  • System monitoring and security logging.
  • Backups and recovery procedures.
  • Intrusion and abuse prevention measures.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we continuously work to protect your information.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide and maintain the Services.
  • Resolve disputes, support requests, or complaints.
  • Comply with legal, accounting, tax, or recordkeeping obligations.
  • Enforce agreements and protect our legal rights.

When data is no longer needed, we will delete, anonymize, or securely store it in a minimized form in accordance with our internal procedures and applicable law.

9. International Transfers

Because of the nature of our infrastructure and service providers, your information may be processed, stored, or transferred to countries other than the one in which you reside. By using the Services, you consent to such transfers to the extent permitted by applicable law and subject to appropriate safeguards.

10. Your Rights

Depending on your location and applicable law, you may have the following rights:

  • The right to access your personal data.
  • The right to correct or update your data.
  • The right to request deletion of your data in certain cases.
  • The right to withdraw consent, where processing is based on consent.
  • The right to object to or restrict certain processing activities.
  • The right to request a copy of your data or data portability, where permitted by law.
  • The right to opt out of marketing emails by unsubscribing or contacting us.

We may ask you to verify your identity before responding to your request.

11. Marketing Emails

If you subscribe to communications from Blackaha, we may send you emails about:

  • Product updates.
  • New features.
  • Helpful content.
  • Service announcements.
  • Marketing promotions.

You may unsubscribe at any time by using the link included in the email or by following the contact instructions we provide.

12. Third-Party Services

The Services may contain links, integrations, or components provided by third parties. Blackaha does not control and is not responsible for the privacy practices, content, or data handling of those third parties. We encourage you to review their privacy policies before providing any information.

13. Children’s Privacy

The Services are not directed to children under the minimum age required by applicable law. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it within a reasonable time.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, products, or business operations. When we make material changes, we will post the updated version on the Services and revise the effective date accordingly. Your continued use of the Services after the updated policy becomes effective means you accept the changes.

15. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact Blackaha through the official contact channels published on the Services.